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We’re looking for an Account Manager to join our Office Timeline team. You’ll be playing a pivotal role in ensuring our customers renew and expand their use of our products, acting as a primary point of contact for assigned accounts. You’ll be working with tools like HubSpot, Front, Microsoft 365 Suit, Power BI and Notion.
Job Responsibility:
Manage renewal cycles – forecasting, pricing, negotiation, and contract execution
Proactively identify under-utilized accounts and drive recovery actions
Surface and act on upsell/cross-sell opportunities
Conduct discovery-driven check-ins and QBRs that evolve into growth conversations
Track and report on renewal rates, ARR health, and expansion pipeline
Share customer insights with Product, Growth, and Sales to inform roadmap and GTM
Contribute to team playbooks, renewal frameworks, and best practices as the role matures
Requirements:
3-5+ years in SaaS account management, renewals, or commercial customer success
Proven track record driving renewals
interest in and exposure to upsell/expansion
Strong negotiation skills and comfort working with procurement
Excellent communication and relationship-building abilities, from users to executives
CRM fluency (HubSpot/Salesforce) and disciplined pipeline/forecasting habits
A growth mindset – excited to help shape the future of AM at Office Timeline as it shifts from renewals to full ARR ownership
Flexible hours to stay connected with the US team – work to 1PM PST (Seattle) min 3 days a week
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