Account Manager

• Maintain extensive knowledge of Convene Hospitality Group’s products and locations while building the brand locally and regionally
• Possess a clear understanding of the portfolio's business plan, locally, regionally, and globally, ensuring that all personal targets are achieved to meet the overall sales objectives
• Conduct and coordinate thorough site inspections, virtual tours and demos, client appointments, account development meetings, and assist with quarterly business reviews with your key accounts
• Discover new local meeting and event decision makers, maintain and grow current and prospective clients, referral partners, and new business contacts
• Rapidly respond to all client enquiries and other communication, and maintain up-to-date account details for all relevant key accounts that you are responsible for
• Generate, negotiate, and close agreements to client specifications while adhering to internal pricing guidelines
• Maintain thorough knowledge of competitive sets and relationships with counterparts
• Attend relevant networking events and host regular familiarisation trips for your accounts in order to maintain, grow, and prospect new business
• Cultivate relationships with allocated key accounts through consultative sales efforts to reach and exceed commercial goals
• Owns and cultivates several accounts that are selected based on location, volume, and spend
• Responsible for soliciting and securing repeat business associated with their allocated account deck and pipeline
• Optimise conversion and adapt process where required to achieve conversion goals for both new and existing business
• Lead on and process all enquiries promptly, aligned with CHG sales strategy
• Create, maintain,, and, where required, liaise with your Line Manager(s) to build Account Plans for your allocated accounts and to map out organisational structure in order to identify further growth opportunities
• Support the wider regional sales efforts in increasing market share and optimising value for clients across the portfolio's brands
• Optimise client experience and maximise revenue opportunities through technology and other event upsells to create additional revenue channels
• Identify potential accounts that may benefit from a Platform Partnership Agreement (MSAs) that support the organisation’s revenue strategy and growth of the Meetings and Workplace portfolio
• Aggregate and record key account intel, metrics, and feedback in CHG’s CRM to maximise insight

• Minimum 2 years sales sales-related experience
• Experience with physical or virtual events, real estate, or flexible workspaces, a plus
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Ability to effectively build relationships with clients
• Ability to work well with other team members

Experience with physical or virtual events, real estate, or flexible workspaces

• Private medical insurance
• Subsidised fitness and eye care
• Well-being and personal support programs
• 25 days annual leave
• Bank holidays
• Company sick pay
• Bonus scheme
• Interest-free loans for rail travel or further education
• Cycle to Work program
• Career development opportunities
• Programs to celebrate your achievements
• Volunteer, donate, and make a real impact through your work