Account Manager

• People management (including remote management) across the site(s)
• Develop a long-lasting relationship with the clients and extend the network within the clients
• Deliver regular business reviews to key stakeholders within client base
• Understand the processes including payroll, billing and debt management
• Deliver to agreed SLA's within specific clients contract
• Support and drive a high performance culture
• Proactively manage employee turnover
• Ensuring all business and local information is cascaded in a timely way to the team to drive employee engagement and understanding of their value and role
• Identifying talent and creating opportunities for development
• Supporting team with day to day activities such as recruitment and selection and management of ER cases
• Basic knowledge of ER/HR is required to carry out investigations and disciplinaries
• Planning of the pipeline in line with the demand of the clients with the use of planning tools
• Produce relevant and timely management information (MI) for each site
• Conduct monthly 1-1s using great conversations to drive performance
• Lead site-specific Continuous Improvement projects to add tangible value to the client

• Experience: Proven experience managing temporary workforces within recruitment, manufacturing, or logistics
• Leadership: Strong people management skills with the ability to provide clear guidance to a diverse team
• Communication: Exceptional communication skills with the ability to present to GM level
• Mobility: A full UK Driving License is essential

Experience of managing a multiple client base and onsite locations is preferable but not essential