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Account Manager

fivetran.com Logo

Fivetran

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Location:
United States , Oakland

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Category:
Sales

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Contract Type:
Not provided

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Salary:

100913.00 - 121118.50 USD / Year
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Job Description:

Fivetran is building data pipelines to power the modern data stack for thousands of companies. The Account Manager (AM) plays a critical role in Fivetran's growth by driving customer expansion, cross sell and usage. AMs own their book of business and manage customer contracting, upsells and renewals. The AM will manage customer contracts from planning through negotiation to execution. AMs are responsible for tiering accounts, strategizing growth use cases via connector and usage addition.

Job Responsibility:

  • Own incremental growth of your book of business by retaining and expanding customers
  • Approach your book of business with a strategic mindset and tier your book of business to prioritize and refine your outreach and planning
  • Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution
  • Research and plan tailored outreach to customers to drive consultative discussions around potential new use cases and cross sell opportunities
  • Work cross-functionally with Customer Success Managers, Sales Engineers, Marketing, Product and other teams to drive a positive customer experience
  • Establish and maintain strong relationships with our Partner and SI counterparts to execute on customers data architecture plans
  • Own all contracting within your book of business including, renewals, upsells and amendments
  • Provide accurate, timely forecasts for renewals and amendments
  • Gather customer insights and feedback to share with sales, product, and leadership teams
  • Develop customer relationships with the goal of creating customer advocates

Requirements:

  • 2+ years of proven track record in SaaS sales, customer success, or account management
  • Experience in managing contract renewals and negotiations
  • Proficiency with CRM platforms (e.g., Salesforce)
  • Exceptional organizational skills for managing multiple renewals
  • Strong attention to detail
  • Analytical skills to assess contract terms, identify upselling opportunities, and resolve issues proactively
  • Effective interpersonal skills for working with cross-functional teams
  • Clear, concise communication
  • Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment
  • Understanding of key SaaS metrics and experience in forecasting revenue impacts, optimizing renewals, and managing bookings
  • Commitment to a seamless customer experience, anticipating needs and aligning solutions with customer and company objectives
What we offer:
  • 100% employer-paid medical insurance
  • Generous paid time-off policy (PTO)
  • Paid sick time
  • Inclusive parental leave policy
  • Holidays
  • Volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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