Account Manager

• Creating and expanding customer relationships across functional departments within the customer supply chain through regular customer meetings and connections
• Conducting regular business reviews, leveraging internal data and market intelligence to gain customer insights that aid in uncovering new opportunities for growth
• Negotiating rates as required for the successful onboard of new business and transactional loads and working with the customer to improve rate quality on existing business
• Maintaining a record of sales related activities in Bison CRM including updating contacts, recording meetings, and creating opportunities where appropriate
• Acting as an advocate for customers, internally conveying their customer-specific needs across the organization, to ensure proper alignment and prioritization of resources
• Regular review of their portfolio customer’s revenue, OR and service performance results to monitor and drive account health
• Proactively reviewing of the customer’s operational plan and volume expectations to ensure they are being adhered to by both Bison and the customer
• Identifies and implements process improvements and cost avoidance for Bison and the customer
• Understanding of rate, billing, and accessorial agreements to facilitate accurate and timely invoicing and collection practices
• Other duties as assigned

• High school diploma or equivalent (bachelor’s degree in a related field preferred)
• 1-3 years proven experience in account management, sales, freight brokerage, or logistics operations
• Strong negotiation and communication skills with the ability to build and maintain professional relationships
• Excellent problem-solving abilities and the capacity to thrive in a fast-paced, deadline-driven environment
• Familiarity with transportation management systems (TMS) and Customer Relationship Management (CRM) technology considered an asset
• Proficient in using technology and software applications such as Microsoft Office Suite
• Strong organizational skills and attention to detail to effectively manage multiple tasks simultaneously
• Understanding of transportation regulations, compliance, and industry best practices
• Ability to work independently as well as collaboratively within a team environment
• Flexibility to adapt to changing priorities and willingness to go the extra mile to meet client and company needs

Familiarity with transportation management systems (TMS) and Customer Relationship Management (CRM) technology considered an asset

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams