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The Account Manager in the Content BU manages a defined book of Bloomreach Content Management System (CMS) customers, executes renewals with guidance, and supports expansion opportunities through close partnership with Professional Services, Support, and agency/SI partners. The Content BU has three products under its ownership including On‑premises, PaaS & SaaS deployments.
Job Responsibility:
Manage day‑to‑day account activity for an assigned portfolio to ensure retention and measurable growth (cross‑sell, upsell) with moderate guidance from Senior AM’s
Execute renewal cycles (pricing, terms, entitlements) in partnership with Senior AM’s and Professional Services
coordinate commercial/technical inputs typical for Content (e.g., environments, pageview entitlements)
Identify, qualify and execute on expansion opportunities
coordinate internal resources and partners to advance opportunities through the sales process (add‑on modules, additional environments, services packages)
Collaborate with agency/SI partners on joint account plans, co‑selling, and tenders/RFPs, aligning roles and ensuring timely responses
Prepare and contribute to QBRs and value narratives centered on CMS outcomes (content velocity, governance, performance/SEO improvements) and roadmap alignment
Maintain accurate CRM/CPQ data tied to Content usage drivers (e.g., pageviews/environments) and provide reliable monthly/quarterly forecasts
Coordinate with Support/SRE/Operations for stability and SLA adherence
escalate effectively and drive issue resolution to protect renewals
Requirements:
Minimum 3 years Experience in Account Management, Customer Success, Sales, or Consulting for B2B SaaS and/or digital agencies with enterprise CMS/web platform projects
Familiarity with agency/SI partner motions and supporting RFPs/tenders with Procurement teams
Strong communication, organization, and cross‑functional coordination with CS, PS, Support, Product, and Engineering
CRM/forecast discipline and comfort with structured sales methodologies (training provided)
What we offer:
A great deal of freedom and trust
flexible working hours
work virtual-first with several Bloomreach Hubs available across three continents
company events
5 paid days off to volunteer
People Development Program
communication coach available
Leader Development Program
$1,500 professional education budget on an annual basis
Employee Assistance Program with counselors
Subscription to Calm app
‘DisConnect’ days with additional day off each quarter
sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers
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