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Account Manager

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Robert Half

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Location:
United States , Dallas

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Category:
Customer Service

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Contract Type:
Employment contract, Contract work

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Salary:

Not provided
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Job Description:

We are looking for a proactive Account Manager to support customer relationships and day-to-day service operations for a growing team. This contract position with potential for a permanent role is ideal for someone who can balance client support, cross-functional coordination, and problem-solving in a fast-paced business-to-business environment. The person in this role will work closely with sales, supply chain, and finance to help deliver a reliable customer experience and maintain strong account performance.

Job Responsibility:

  • Oversee assigned accounts to help maintain strong service levels, operational accuracy, and consistent follow-through on customer needs
  • Respond to client questions and requests with professionalism, urgency, and clear communication to support a positive customer experience
  • Coordinate customer specifications and order-related details in alignment with established sales and operations guidelines
  • Partner with supply chain teams to track product availability and support on-time delivery expectations for customers
  • Collaborate with sales throughout the account lifecycle, including onboarding, relationship support, retention efforts, and performance follow-up
  • Prepare reports, spreadsheets, and account analyses to help monitor activity, identify trends, and support business decisions
  • Work with accounting and finance teams to help facilitate timely handling of claims and assist with customer credit setup when needed
  • Investigate service concerns, order issues, and customer complaints, then drive practical solutions that improve ongoing account management
  • Contribute to a team-oriented environment by promoting responsiveness, accountability, and high-quality client service across departments
  • Document client service practices and report any concerns related to product safety or quality while supporting completion of the full service cycle

Requirements:

  • Experience in account management, customer service, or client support within a B2B environment
  • Ability to build strong relationships with customers and internal teams across sales, operations, supply chain, and finance
  • Background handling inbound inquiries, resolving service issues, and managing multiple priorities with accuracy
  • Strong communication skills with the ability to provide clear updates, gather customer requirements, and support issue resolution
  • Proficiency in preparing reports, spreadsheets, and account-related analysis to support daily operations
  • Understanding of inside sales or sales support processes, including customer onboarding, retention, and account follow-up
  • Organized and solution-oriented approach with the ability to act quickly in a deadline-driven setting
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 20, 2026

Work Type:
On-site work
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