Account Manager

• Manage all aspects of current customer relationships
• Actively engage and plan with current customers, proactively, to achieve their goals
• Meet with current accounts, in person or virtual, on a regular basis (weekly, monthly, quarterly)
• Enhance current customer relationships with focus on new/improved branded merchandise solutions to meet their needs or goals for a project
• Lead all aspects of customer engagement: customer meetings, proposals, ideation for branded solutions, securing orders, entering orders, customer satisfaction and follow up after an order or project, etc.
• Use creative thinking and industry knowledge to curate the best solutions for a customer/partner and drive the best ROI for their business
• Responsibility and accountability for individual and department revenue growth targets and budget management
• Manage all customer/partner deliverables (solutions proposals, orders, achieving targeted in hands dates, etc.) to ensure quality standards and client expectations are met and we are compliant with all licensing guidelines (where applicable)
• Support corporate sales team for all aspects of current customer or new relationships
• Utilize CRM as a tool for customer management and revenue generation
• Work with other departments to ensure satisfactory fulfillment of all client deliverables/communication
• Strive to achieve company and department goals and objectives
• Develop strong, long-term relationships with both customers and co-workers
• Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees
• planning, assigning, and directing work
• appraising performance
• rewarding and disciplining employees
• addressing complaints and resolving problems

• A bachelor’s degree
• A minimum of one year of experience in a similar position, or an equivalent combination of education and experience (preferably in customer service, marketing or sports management)
• Proficient in Microsoft Office products, invoicing systems, CRM
• Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
• General business acumen with a focus on business strategy and branded solutions strategy
• Strong personal management, communication, time management and organizational skills
• proven ability to multi-task and manage projects on strict deadlines
• Professional image and demeanor
• strong ability to work well with co-workers and supervisors in team environment
• Possess high degree of discretion and professionalism
• Highly organized and able to manage multiple priorities and projects while working with many customers at the same time

medical, dental, vision, life and disability insurance, paid vacation, and 401k plan