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Wallace Hind Logo Wallace Hind · Sales

Account Manager

United Kingdom, Irthlingborough Employment contract 34000.00 GBP / Year · Job Posted May 29, 2026
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Job Description

As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You’ll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. You’ll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.

Job Responsibility

  • Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
  • Conduct regular customer reviews and maintain strong working relationships with key stakeholders
  • Identify opportunities for account growth through upselling and cross-selling services
  • Coordinate customer requirements internally with sales, scheduling and operational teams
  • Manage customer documentation, certification and training records accurately and efficiently
  • Support contract renewals, pricing discussions and ongoing account development
  • Resolve customer queries, complaints and escalations professionally and efficiently
  • Maintain accurate CRM records and support wider customer engagement initiatives

Requirements

  • Experience within a busy B2B sales, account management or customer engagement environment
  • Excellent customer service and relationship-building skills
  • Highly organised, with strong time management and attention to detail
  • Strong communication skills, both written and verbal
  • Confident managing customer queries, escalations and ongoing account activity
  • Ideally have experience within construction, training, education or related sectors, although this is not essential

Nice to have

Experience within construction, training, education or related sectors

What we offer

  • 25 days annual leave plus bank holidays
  • Health cash plan
  • Employee assistance programme
  • Life assurance
  • Workplace pension scheme
  • Eye care scheme
  • Free parking
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