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At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients. Our Client Services teams are the champions for project excellence and enduring client relationships, being highly organised and credible sparring partners. They nurture and build client relationships founded on shared values and aspirations – and are motivated by work that makes a meaningful and sustained impact with a passion for our clients’ business, industry best practices and state-of-the-art techniques. The Account Manager is responsible for developing strong client relationships and is committed to driving their business forward through innovative work that inspires and motivates audiences. The role requires the leadership of internal teams to deliver highly successful projects for the client and the agency. The role fosters effective teamwork within the team to drive results and positive change. Located in Berlin, you will oversee work for global brands on both comms and digital projects. You will be responsible for developing strong client relationships and are committed to driving the business forward through innovative work that inspires and motivates audiences. You will be surrounded by some of the brightest minds in their fields.
Job Responsibility:
Establish collaborative partnerships with key clients to deliver against business objectives
Facilitation of effective workflow between project team members and project streams
Accountability for project performance and flawless execution
Work with seniors to effectively manage client expectations, status, objectives, budgets and timelines
Develops a deep understanding of their client’s business environment and audiences
Ensures that the brand's strategies are communicated to internal teams
Markets field knowledge and expertise to client and ensure client remains educated on the latest and greatest
Successfully manages multiple suppliers, partners and clients to ensure we reach successful outcomes for both the client and AKQA
Strong understanding of digital landscape and content production and best practices
Reviews deliverables to ensure they are 100% in-line with client expectations
Demonstrates AKQA strategic thinking, e.g., able to formulate strategic propositions and communicate these via client-ready decks
A positive, proactive and collaborative attitude and passion for innovative work that is both ground-breaking and change-making
Ensures AKQA shares relevant solutions that meet client business objectives
Ability to manage international project teams in collaboration with Delivery under high time pressure
Requirements:
2-4 years account management experience at a leading creative studio, digital agency, or similar organisation
Successful track record of building client relationships
necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues
A passion for storytelling and innovative campaigns
Is fully proficient in English
Speaks German on native level (at least C1)
Foster a culture of proactivity, passion and energy for clients, businesses and projects
Strong communication and presentation skills
Embrace a culture of continuous improvement, championing diversity and inclusion
Highly organised, adaptable, self-motivated, and able to solve problems