Account Manager

• Be fully responsible for the success and satisfaction of your merchants
• Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
• Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
• Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy
• Coordinate any internal project regarding your merchants
• Work and collaborate with colleagues in the global Adyen team

• At least 6+ years of experience managing enterprise level clients in a fast paced & dynamic environment
• Track record of winning share of wallet, cross selling & upselling deals for digital, retail clients (such as e-commerce, travel, gaming, OTA, streaming services etc.)
• Excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
• High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
• Passionate about pushing boundaries and creating value in the payment space
• Enjoy working in uncertain situations, and you can deal with ambiguity
• Excellent communicator who can build relations at all levels
• Can work seamlessly with a global, multicultural team
• Knowledge of Korean is essential, as the role involves interaction with Korean-speaking merchants
• Travel required (~10%)

Understanding of payments is a big plus