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We're looking for a world class Account Manager to support our professional sports clients globally based in across the Scandinavian region. You’ll own the relationships we have with elite sports organisations providing training, sports consultancy and on-going support daily. In this role, you’ll become an expert in our industry-leading technology and make sure our clients get maximum value from our products and services.
Job Responsibility:
Serve as the lead point of contact for all customer account management matters
Provide Sports Science consultancy both remotely and on-site in the region
Be strategic in your approach, providing proactive, value add account management services
Ensure clients are using most up to date products, and are fully trained on every aspect of the system
Be highly personable and professional. Build and maintain strong, long lasting client relationships
Ensure the timely and successful delivery of our solutions accordingly to customer needs and objectives
Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed
Ensure client records are up to date and accurate in Salesforce, recording all interactions
Visit clients throughout the year to ensure client’s needs and objectives are being met
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Collaborate with the Sales Team to identify and grow opportunities within territories
Continued contribution to the Sports Science Department which includes written Performance Insights
Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry including competitor systems as well as Account Management skills
Requirements:
At least an undergraduate degree in sport science or equivalent
Applicants must be fluent (spoken and written) in one or more of the following languages: Swedish, Danish, or Norwegian
Experience working or coaching in High Performance Sports using a GPS Performance Tracking System
The ability to travel for work, up to 50% of the time
Based in Scandinavia
Nice to have:
Experience with Salesforce CRM
Experience working with Rugby League teams in the region