Account Manager Job at LogRocket (Boston Or NYC)

Job Description

LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.

Job Responsibility

increasing revenue with existing customers by positioning LogRocket’s suite of products to expand our footprint across additional web and mobile applications within new teams
Proactively manage a sales pipeline for expansion opportunities to exceed quarterly revenue goals
Consult with customers to understand their business, product, and application goals to uncover new buyers and use cases
Define strategy to deliver maximum value through the LogRocket platform and partnership
Support Executive Business Reviews to confirm value delivery/ROI and identify additional performance and new product opportunities
Recommend appropriate solutions that lead to existing and new product expansion and retention
Collaborate effectively with Sales, Customer Success, Product, and other LogRocket stakeholders

Requirements

4+ years in a Sales Account Management role, where the primary goal was increasing revenue with existing customers at a B2B SaaS company
Proven track record of generating pipeline, selling to senior stakeholders, and overachieving against quota
Ability to successfully demo, sell and differentiate a SaaS product in a highly competitive market
Demonstrates strong prospecting activity across all channels to drive upsell and cross-sell opportunities through outbound efforts within your books of business
Proven success breaking into new lines of business to increase revenue with existing customers
Experience managing complex POCs
Strong presentation skills, business acumen, and credibility with C-level executives
Comfortable managing a sales cycle through a CRM and maintains up-to-date and accurate deal status and forecast
Natural curiosity and consultative communication approach

Nice to have

knowledge of backend, frontend infrastructure, and monitoring (HTML, CSS knowledge, programming languages)

What we offer

Catered lunch and an impressive array of your favorite snacks (healthy AND non-healthy!)
Unlimited vacation policy
Health, Dental, Vision benefits, 401k, commuter benefits
Generous stock options
Regular team outings and activities (from boat rides to paintball, we’ll try anything!)
competitive equity package

LogRocket - All Job Offers