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ThreatLocker’s Account Manager will drive retention and growth amongst our clientele. The ideal candidate will have the ability to identify and understand business needs, and provide viable solutions to our customer base.
Job Responsibility:
Working with the Account Executive and internal team, interfacing with clients and partner agencies to ensure projects are on target with objectives, budget, and schedule
Establishing and maintaining a direct relationship with the client and partner agencies through monthly or quarterly meetings
Creating client communications relating to purpose, rationale, needs, and due dates
Supporting in the pre-sales cycle in deployment of and securing agents and/or licenses purchased by clients
Leading communications efforts with Solution Engineers on reporting on secured licenses
Initiating and managing processes related to pricing, invoicing, and budgets, to obtain approvals
Supporting the team in developing new or renewal contracts, and relaying changes to appropriate stakeholders
Supporting Account Executive in developing strategic proposals
Partnering with Operations and Sales on managing the relationship, issues, and questions of clients/partners
Tracking client/partner metrics to understand their success, issues, and growth opportunities
Travelling across target GCC Markets to meet with customers, acquire feedback on partnership success, maintain strong relationships and discuss product expansion within accounts
Consulting with clientele on product updates and features, and training appropriately
Acting as an ambassador of ThreatLocker’s mission, brand, and product
Escalating customer issues through technical channels, management, and other avenues to ensure issue resolution is reached
Requirements:
Arabic Speaking is Mandatory
Minimum of 2 years of experience in account management
Proficient in Microsoft Suite applications (i.e. Excel, Word, PowerPoint)
Able to manage and direct resources to aid client in achieving its marketing objectives, while managing a budget and timeline
Strong project management skills with the ability to manage multiple programs simultaneously
Excellent communication skills- both written and verbal
strong presentation skills and ability to identify root causes
Strong interpersonal skills and the ability to influence external/internal stakeholders
Passion for sales and learning new technology
Strong analytical skills and keen ability to problem solve