Account Manager

• Assist the Sales/Client Partnership team in leading client accounts/projects
• Maintain Client Accounts in conjunction with the Sales/Client Partnership and Project Management team members
• Build and maintain effective client relationships, ensuring that all client's needs are heard, understood, and addressed
• Contribute ideas to project teams and regularly make recommendations to client contact and Account Leaders on how to improve a project or program
• Participate in new business opportunities as requested (research, preparation for & participation in pitches)
• Own master timelines and project plans externally
• communicating action items to client stakeholders and monitoring adherence to deadlines
• Collaborate with the Project Management Team on internal timelines, communicating and managing changes to clients as necessary
• Lead client calls & contribute to internal meetings
• Ensure clear communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/ action items
• Collaborate with the Operations Team members where appropriate which includes but is not limited to the following: Property and graphic inventories
• Job process issues
• Show sit expectations
• Quality/Expectation
• Pricing/Billing
• Assist in the successful onboarding of operational departments through comprehensive Job launch meetings and ongoing status meetings
• Work to ensure all deadlines are met and that assigned clients receive superior ongoing service through delivery
• Continuously monitor industry trends and best practices, and share insights and recommendations with clients and internal teams
• Budget Management
• Work with the Estimation team to solidify project budgets in conjunction with Sales/Client Partnership and Project Management team members to provide proposals to clients
• Work with Sales Coordinators to invoice client projects assigned in a timely manner
• Track and create change orders (in conjunction with the Project Management Team) for all items outside of the original scope of sign-off and invoice to clients as required
• Follow up directly with the client, as required, to resolve unpaid invoices & ensure receipt of payment prior to initiating Job Launches
• Create, maintain, reconcile, & invoice projects (in conjunction with the Project Management Team) within 45 days of the project end date
• Creative Management
• Participate actively and manage internal client brainstorming sessions with Sales/Client Partnership Team members by offering ideas for projects
• Serve as the conduit between client needs to the creative team and creative ideas to the client
• Ensure creative deliverables meet client needs and are completed on time and on budget

• Bachelor's degree in Marketing, Communications, Business, or a related field preferred
• 3 - 5 years of experience in Trade Shows & Events
• Demonstrated Account Management competencies: client focus, developing others, accountability for results, attention to detail, flexibility, and team effectiveness
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal teams
• Demonstrate understanding and advocacy for clients’ businesses and needs
• Understanding of trade show terminology, tools, requirements, and processes
• Strategic thinker, capable of identifying opportunities for growth and improvement
• Leadership qualities, capable of motivating teams and resolving conflicts
• Must be able to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously
• Willingness to travel within North America and overseas as needed
• Proficient in Microsoft Office Suite software
• Salesforce expertise is an asset but not required
• Positive attitude and ability to work in teams

Salesforce expertise

• Excellent Medical Insurance
• Excellent Dental Insurance
• Excellent Vision Insurance
• Paid Time Off, Holiday Pay
• 401K matching program after 60 days of employment
• 100% Company Life and Short-Term Disability Coverage
• Employee Referral Program
• Professional development opportunities and ongoing training
• Collaborative and innovative work environment
• Opportunity to work with prestigious clients and industry leaders