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Account Manager

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Block

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Location:
United States , Los Angeles

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

36.63 - 73.22 USD / Hour
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Job Description:

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Responsibility:

  • Manage a book of 250 Strategic Food & Beverage Sellers
  • Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
  • Serve as the voice of the upmarket seller with Product Teams
  • Act as a consultant and partner to high value restaurant sellers to accomplish their goals
  • Identify opportunities for technical Square solutions to address existing customer needs
  • project manage the execution of these technical solutions in collaboration with cross-functional teams
  • Partner with Strategic Account Executives on high-growth deals
  • Negotiate pricing for use-case expansion and retention of your sellers
  • Provide white glove client service and troubleshooting to ensure resolution of seller issues
  • Inform operations and program design for this segment at scale
  • Conduct quarterly business reviews with various stakeholders

Requirements:

  • 3+ years of relevant Account Management experience
  • Experience Managing, retaining and growing a book of business
  • Consistent over-performance on key sales or customer success metrics
  • Remarkable discovery skills with customers based in genuine curiosity about their business
  • A technical solutioning framework, including the ability to conduct requirements gathering
  • Proven experience managing multiple projects internally with engineering, product and finance teams
  • Contract and/or pricing negotiations experience with external senior stakeholders
  • Excellent written and verbal communication skills
  • Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook

Nice to have:

Restaurant experience and/or F&B Technology experience

What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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