Account Manager Jobs

Cirro

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Manage and nurture relationships with existing clients to ensure satisfaction and retention
Serve as the primary point of contact for client inquiries, requests, and concerns
Collaborate with clients to understand their logistical needs and develop customized solutions
Coordinate with internal teams such as operations, sales, and customer service to deliver seamless service to clients
Proactively identify opportunities to upsell or cross-sell additional services to existing clients
Monitor key performance indicators (KPIs) and metrics to assess client satisfaction and identify areas for improvement
Prepare and present regular performance reports and business reviews to clients
Stay informed about industry trends, market dynamics, and competitors to provide strategic insights to clients
Handle negotiations and contract renewals with existing clients
Lead resolution of any issues or disputes that may arise with clients in a timely and professional manner

Experience or interest in account management or customer relationship management within the logistics industry
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
Strong organizational and time management abilities to effectively prioritize tasks and meet deadlines
Knowledge of logistics processes, including transportation, warehousing, and distribution
Strategic thinking and problem-solving skills to anticipate client needs and propose effective solutions
Ability to work collaboratively in a team environment and across departments to achieve common goals
Results-driven mindset with a focus on achieving targets and objectives
Flexibility and adaptability to navigate changes and challenges in a dynamic business environment
Bachelor’s degree in business administration, logistics, supply chain management, or a related field preferred
Bilingual in Chinese and English is required

What we offer:

Rapid developing company with listing potential, one of the top leaders in the market
A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
Competitive Salary Package
Visa sponsorship possibilities, bonus, pension, etc.
High localized team with flexible, harmonious and ambitious atmosphere
Festival gifts & team building activities

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