Account Manager

• Deliver individual revenue targets
• Manage the end-to-end initial assessment process for rated companies by making sure that they will participate in the assessment by proactively reaching out to them via email and phone to ease their experience, answer questions, and provide consultative assistance
• Highlight the value of the CyberVadis platform and offerings to potential clients, emphasizing the benefits of a yearly subscription and its positive impact on their cybersecurity posture
• Serve as the main point of contact for clients during the onboarding and questionnaire processes, addressing their questions, concerns, and requests promptly and professionally
• Conduct meetings with clients to understand their specific needs
• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options, ensuring quality
• Monitor and track the progress of each case, ensuring milestones are met, follow-up is done, and any potential issues are addressed proactively
• Collaborate closely with the Customer Success team to understand the requesting customer requirements, objectives, and timelines
• Coordinate with internal teams, such as legal, finance and support, to ensure we meet customer needs
• Maintain accurate and up-to-date records of all client interactions and activities in our CRM system

• Up to 1 year of experience in sales or sales-related activities within a technology environment is required
• Graduates with relevant internships and a strong interest in developing a career in Account Management are more than welcome
• Fluent in English and French
• A master degree or equivalent
• Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with clients
• You are a doer & want to have an impact
• You are curious & love to solve problems
• Proficient in using CRM systems and other software applications
• Ability to work independently and as part of a team in a fast-paced and dynamic environment

Additional languages would be a plus

• Support with all the necessary office and IT equipment
• Optional (co-financed) health care upon entry
• Optional (co-financed) pension insurance after completion of 12 months with the company
• Annual performance bonus
• Flexible working hours/Hybrid
• Internet and Electricity bill allowance