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Account Manager

Road9 Media

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Location:
Egypt , Maadi

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Category:
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Contract Type:
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Salary:

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Job Description:

The Account Manager owns the client relationship and day-to-day delivery coordination across Road9 Media’s services. This role ensures every project is correctly briefed, planned, executed by the technical/creative team, reviewed, delivered, and confirmed, without doing the specialist execution work (design, development, SEO execution, media buying).

Job Responsibility:

  • Own client communication end-to-end: onboarding, briefing, follow-ups, approvals, delivery, and ongoing support
  • Run structured requirements gathering and kick-off meetings
  • convert discussions into clear project scope and next steps
  • Create and manage project tasks in Asana (one source of truth for internal execution and timelines)
  • Maintain all deliverables, files, and links in Google Drive (single file-sharing and documentation hub)
  • Coordinate specialists (designers, developers, SEO specialist, media buyer, copywriter) and remove blockers
  • Enforce process: revision rounds, feedback cycles, approval workflows, and delivery confirmation
  • Ensure all work is delivered via official channels (email + Google Drive viewing/commenting links where applicable)
  • Track progress, risks, and dependencies
  • escalate early with clear options and trade-offs
  • Lead client feedback handling: consolidate, clarify, prioritize, and route comments to the right technician
  • Quality control at the account level: confirm completeness, alignment to brief, and readiness for client review
  • Keep documentation clean: meeting notes, approvals, access details, delivery confirmation records
  • Translate strategy into an executable monthly/weekly content plan and publishing schedule with the team
  • Coordinate content creation workflow (content writer + designer + reviewer), ensuring deadlines and approvals
  • Ensure content calendars are complete: themes, formats, captions, CTAs, hashtags (when relevant), and posting dates
  • Manage client approvals efficiently (reduce back-and-forth by batching feedback and clarifying requirements)
  • Coordinate publishing and basic community management workflows (who replies, response time rules, escalation cases)
  • Deliver periodic performance reporting with insights and next-month adjustments (in coordination with strategists/specialists)
  • Run SEO onboarding and briefing
  • ensure all required access and inputs are collected and documented
  • Coordinate delivery of SEO activities by the SEO Specialist (e.g., keyword research & mapping, on-page optimization, content coordination, technical fixes coordination with developers)
  • Ensure SEO outputs are documented and stored in the project drive (reports, mapping sheets, recommendations)
  • Align SEO priorities with business goals and the broader marketing plan (with the Digital Marketing Strategist)
  • Own client-facing SEO updates: communicate what was done, what changed, what’s next, and what the client must provide
  • Collect, document, and securely store ad account access information in the project access sheet
  • Coordinate ad account setup/audit, campaign preparation, approvals, and launch with the Media Buyer and creative team
  • Ensure ad creative/copy is reviewed and approved internally before client submission
  • Manage client expectations on testing, learning phases, and performance timelines (no unrealistic promises)
  • Deliver reporting cadence and action summaries: what changed, why, performance impact, next actions
  • Lead website kick-off
  • ensure scope clarity: goals, target audience, sitemap/pages, references, integrations, languages, and constraints
  • Coordinate UX/UI, content collection, development, QA, and launch steps with the team
  • Manage client reviews per milestone (sitemap approval, design approval, staging approval, launch approval)
  • Ensure website deliverables are complete: responsive checks, forms, tracking setup coordination, basic SEO hygiene coordination, and handover materials if required
  • Control timeline and scope creep: document changes, communicate impact, and get approvals before execution

Requirements:

  • Strong understanding of: Social media content production workflows and calendars
  • SEO fundamentals (keywords, on-page, technical coordination, reporting logic)
  • Paid ads fundamentals (campaign structure, creative approvals, tracking basics, reporting)
  • Corporate website delivery lifecycle (sitemap → design → build → QA → launch)
  • Excellent written and verbal communication (client-facing, professional, direct, clear)
  • High discipline with task tracking and documentation (Asana + Google Drive)
  • Ability to handle multiple projects without losing details, deadlines, or accountability
  • Comfortable enforcing process and pushing back on unclear feedback, scope creep, and delayed approvals

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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