Account Manager

• Drive customer renewals end-to-end to maximize retention and minimize churn
• Identify, position, and close upsell and cross-sell opportunities within existing accounts
• Build deep, trusted relationships with customers by understanding their business goals and aligning them with DataGrail’s solutions
• Maintain accurate forecasting and account health reporting in Salesforce
• Collaborate seamlessly with Customer Success, Product, and Support teams to deliver a world-class customer experience
• Educate customers on new product features and ensure successful adoption that aligns with their business objectives
• Communicate ROI clearly and consistently to validate the impact of DataGrail
• Share customer feedback that shapes our product roadmap and go-to-market strategy

• 3+ years of experience in Account Management, Customer Success, or Sales in a B2B SaaS environment
• Proven track record of managing upsell, cross sell and renewals in a quota-carrying role
• Excellent interpersonal and communication skills—both written and verbal
• Experience working with cross-functional teams in a fast-paced, evolving environment
• Strong organizational skills and attention to detail with a customer-first mindset

Familiarity with privacy, security, or compliance SaaS tools is a plus

• equity
• health, dental & vision insurance plans
• remote-first working environment
• 401k savings plan
• parental leave
• wellness benefits
• flexible time off
• paid holidays
• a work from home stipend