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Robert Half Logo Robert Half · Sales

Account Manager

United States, Chicago Employment contract 60000.00 - 75000.00 USD / Year · Job Posted May 26, 2026
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Job Description

We are looking for an Account Manager to support and strengthen relationships with multifamily property partners in Chicago, Illinois. This role serves as a trusted point of contact for community stakeholders, helping to improve service satisfaction, encourage long-term partnerships, and support contract retention efforts. The ideal candidate brings strong communication skills, sound judgment, and the ability to coordinate effectively across teams while managing a portfolio of accounts.

Job Responsibility

  • Manage a portfolio of multifamily community accounts and build productive relationships with property managers and key stakeholders
  • Lead renewal discussions for smaller-unit agreements, with a focus on preserving existing business and supporting healthy account performance
  • Act as the primary contact for community concerns, responding quickly to service issues, resident escalations, and account-related questions
  • Partner with internal departments to investigate problems, coordinate resolutions, and keep clients informed of progress and outcomes
  • Conduct regular in-person or virtual meetings across assigned properties to review needs, strengthen engagement, and identify opportunities for improvement
  • Share updates, performance insights, and quarterly scorecard results with property partners to support transparency and ongoing collaboration
  • Coordinate onboarding activities, renewal planning, and property-level events with management teams to enhance the customer experience
  • Deliver education on available products, services, and promotional initiatives so clients understand current solutions and value offerings
  • Use company resources, campaigns, and onsite engagement strategies to support retention goals and improve overall service perception

Requirements

  • At least 3 years of experience in account management, client relations, or a liaison role working directly with customers or property partners
  • Background in telecommunications or a related service-based industry is preferred
  • Strong verbal and written communication skills with the ability to handle sensitive conversations professionally
  • Proven ability to manage multiple priorities, maintain close attention to detail, and follow through on open items
  • Experience collaborating with cross-functional teams to resolve client concerns and drive account outcomes
  • Customer-focused approach with the ability to build trust and maintain long-term business relationships
  • High school diploma or equivalent required

What we offer

  • bonus
  • health
  • vision
  • dental
  • 401K with match
  • tuition reimbursement
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