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Account Manager

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Alan

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Location:
France , Paris ▼

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. The Account Management Vertical’s purpose is to make our customers stay and grow with Alan. We are now looking for amazing people to extend the vertical and help us take care of our growing pipe, especially with our medium-touch segment. Being an Account Manager at Alan means joining a team of talented, committed and passionate experts with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems!

Job Responsibility:

  • Handle a portfolio of accounts and flagships companies
  • Build and maintain strong customer relationships with key stakeholders
  • Display a customer-centric approach to identify the main needs and allow clients to achieve their goals through Alan
  • Proactively identify potential signals of dissatisfaction and implement solutions to address them
  • Promote Alan health partner positioning to generate massive adoption by employees and admins
  • Analyze and present consumption reports to customers through business reviews
  • Identify and execute out-of-the-box initiatives to engage existing customers
  • Be in charge of cross-selling/upselling portfolio to answer customer needs and pain points
  • Renegotiate contracts to guarantee both great value for money to customers and sustainable profitability
  • Participate in the evolution of products and services, acting as the voice of customers when discussing with Product teams

Requirements:

  • At least 3 years of experience in a customer-facing role
  • Experience interacting with C-Levels and/or HRD
  • Full working proficiency in French
  • At least advanced level in English
  • Experience dealing with mid-market segment companies up to 200 employees
  • Experience managing a portfolio of around 50-100 accounts
  • Tact and empathy
  • Expert in creating long-term relationships based on trust and transparency
  • Great active listening skills
  • Love to solve problems
  • Growth mindset
  • Ability to adapt to new trends
  • Ability to develop an in-depth understanding of the health insurance market
  • Based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon, Annecy, Nantes or Biarritz

Nice to have:

Previous experience in Insurance or any industry linked to benefits

What we offer:
  • Fair rewards with generous equity packages
  • Flexible Office with amazing office space at Paris HQ or sponsored co-working hubs
  • All the tools you need: Top of the range equipment
  • Flexible vacation policy
  • Flexible working hours
  • Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only)
  • Country-specific commuter benefits
  • Learning & Training opportunities with a highly flexible Training policy
  • Free books
  • Budget to attend and speak at conferences
  • Personal growth through coaching with a dedicated coach from day one
  • Extended parental leave for all new parents

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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