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The Customer Service Manager is responsible for driving incremental sales growth, enhancing client satisfaction, and improving operational performance across assigned accounts. This role partners closely with local Canteen management to develop and execute an account‑level business plan focused on profitability and retention.
Job Responsibility:
Develop an account level incremental sales plan with local Canteen management
track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Customer facing + route supervision
Requirements:
Excellent communication skills required
Must be able to travel to client sites locally
Must be passionate about providing world class service to our clients and customers
A Bachelor’s degree is preferred
Coffee / refreshment industry experience preferred