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We are looking for a dedicated Account Manager to join our team in New Jersey. This role involves managing client relationships, driving business growth, and ensuring customer satisfaction. The ideal candidate will bring a strong understanding of account management practices and a passion for building successful partnerships.
Job Responsibility:
Manage a portfolio of client accounts, ensuring their needs are met and expectations exceeded
Develop and nurture strong relationships with clients to foster trust and long-term collaboration
Handle inbound inquiries and provide solutions that align with client goals
Identify opportunities to upsell or cross-sell products and services to enhance revenue
Collaborate with internal teams to ensure seamless communication and delivery of services
Monitor account performance and provide regular updates to clients
Resolve client issues promptly, ensuring a high level of satisfaction
Prepare and deliver presentations or reports tailored to client requirements
Stay informed about industry trends to provide clients with valuable insights
Maintain accurate records of interactions and transactions within the CRM system
Requirements:
Proven experience in account management or a related field
Exceptional communication and interpersonal skills
Ability to build and maintain strong client relationships
Strong problem-solving abilities and attention to detail
Proficiency in CRM software and other relevant tools
Experience in B2B sales or a similar environment
Ability to manage multiple accounts and prioritize tasks effectively
Familiarity with industry trends and market dynamics