Account Manager Jobs

BRIGHTSCOUT

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Account Manager at BRIGHTSCOUT, you’ll be the connective tissue between clients, delivery, and sales — guiding relationships with care and strategic intent. You’ll act as both partner and protector: ensuring clients feel heard and supported, while our teams stay focused and empowered to deliver great work. You bring sharp business context to every engagement. You help clients see the bigger opportunity beyond the immediate project, anticipate tension before it turns into escalation, and lead tough conversations with empathy and conviction.

Job Responsibility:

Serve as the primary point of contact for relationship-level communication
Lead strategic touchpoints such as monthly check-ins and quarterly reviews
Keep engagement tone proactive, transparent, and collaborative
Catch sentiment shifts early and intervene before issues escalate
Ensure clients feel supported and guided at all times
Step in when expectations drift, communication breaks, or tensions rise
Reframe unclear or unrealistic requests into structured direction for PMs
Protect the team from scope creep by clarifying and reinforcing boundaries
Handle escalations and defuse conflicts before they reach leadership
Understand each client’s business context, roadmap, and goals
Identify and nurture upsell and expansion opportunities
Quality-check strategic alignment of major deliverables
Bring clarity to conversations about tradeoffs, scope, and timelines
Partner with Sales on renewals, retainers, and new project discussions
Collaborate with PMs to assess account health and upcoming needs
Communicate the “why” behind changes in scope, timeline, or resourcing
Coordinate SOW updates and change orders
Maintain awareness of budget direction
Ensure PMs have the context they need for smooth delivery
Participate in kickoffs, milestone reviews, and retros as the relationship lead
Help PMs uphold process standards by setting clear client expectations

Requirements:

4+ years of experience in Account Management, Client Success, or Partnerships within a digital, creative, or product agency serving B2B technology clients
Solid working understanding of design, engineering, and digital delivery workflows (how work is scoped, built, reviewed, and delivered)
Experience partnering closely with PMs and Sales to manage renewals, expansions, and change orders, keeping the account on track commercially and strategically
Proven ability to own complex client relationships end-to-end, including senior stakeholders and multi-threaded accounts
Strong expectation-setting and scope discipline — able to align priorities, clarify boundaries, and keep work on track without damaging trust
Skilled in navigating difficult or ambiguous conversations (feedback, delays, tradeoffs, tension) with empathy and clear leadership
Highly organized and proactive, with strong habits for structured communication, documentation, and follow-through

What we offer:

Unlimited PTO
Remote Work
Flexible Schedule Tied To Project Needs
Salary in USD

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Account Manager