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Office Angels Logo Office Angels · Sales

Account Manager

United Kingdom, Edenbridge 30000.00 - 32000.00 GBP / Year · Job Posted June 28, 2026
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Job Description

As an Account Manager, your primary focus will be on retaining and nurturing strong relationships with existing clients. You will play an essential role in supporting our Sales and New Business teams while ensuring that client requirements are met with efficiency and accuracy.

Job Responsibility

  • Manage existing customer accounts and ensure their needs are met efficiently
  • Communicate daily with clients via email and phone, providing top-notch customer service
  • Identify opportunities to grow business within existing accounts and increase sales
  • Estimate and provide timely quotations to clients
  • Handle customer non-conformance reports (NCRs) with thorough investigation and resolution
  • Attend customer meetings, both on-site and at customer premises. (ad hoc)
  • Collaborate with external suppliers for various processes and manage artwork submissions
  • Assist the Sales and New Business Team with the booking of production work - booking in jobs, looking at materials required and ordering in stock
  • Accurately input new customer orders into internal systems
  • Provide updates to the Sales Team on repeat business and liaise with customers on new enquiries
  • Generate various customer reports regularly and organise deliveries with the warehouse.

Requirements

  • Prior account management or customer service experience (FMCG & Printing/Packaging, Manufacturing experience preferred)
  • Exceptional organisational skills and a high attention to detail
  • An ambitious mindset with a desire to learn and grow
  • Strong communication skills and a "can do" attitude
  • The ability to thrive in a fast-paced environment while managing multiple tasks
  • Proficiency in Microsoft Office applications, especially Excel.

What we offer

  • 24 days holiday + Bank Holidays
  • Xmas Close
  • Health Insurance
  • Pension
  • Income Protection
  • DIS
  • Social and team events
  • Career opportunities
  • Parking
  • Annual Profit Bonus
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