Account Manager, CVS Health

CVS Health

Location:
United States

Category:
Sales

Contract Type:
Employment contract

Salary:

46988.00 - 91800.00 USD / Year

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Job Description:

Oversees account management for an assigned book of business for products and services in support of profitable growth and other business objectives within the Professional Employer Organization (PEO) segment. Support strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives.

Job Responsibility:

Manages the operations of an assigned book of business, ensuring high levels of customer satisfaction, retention, and account growth
Develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service
Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes
Collaborates with internal stakeholders, such as operations, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience
Designs and delivers client presentations and reports to showcase account stewardship, highlight opportunities, and drive engagement
Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience
Collaborates with cross-functional teams to ensure timely and accurate delivery of client projects, products, and services, meeting client expectations and driving customer satisfaction
Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success.

Requirements:

3-5 years work experience in Account Management, client facing (Employee Benefits)
Possess excellent problem solving and decision making skills
Proficiency in Microsoft Office, Excel, TEAMs and PowerPoint
Health Insurance license (or must obtain within 90 days of hire)
Ability to travel 10-15% nationally
Strong communication skills, verbal and written
C-Suite experience.

Nice to have:

Aetna system and/or product knowledge
Comfortable in conducting formal or informal presentations
Strong organizational and time management skills
Industry experience in Professional Employer Organizations.

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access.

Additional Information:

Job Posted:
May 13, 2025

Expiration:
July 03, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Account Manager