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As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.
Job Responsibility:
Relationship management: Responsible for onboarding and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn
Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets
Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments
Collaboration: As an Account Manager, you will work closely with other Account Managers
collaborating on many different accounts across a wide range of industries
Help building the team: Adyen is growing, optimising processes and growing the portfolio in a scalable way, is a team effort
Requirements:
You have work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
You have full professional written and verbal proficiency in Dutch, French and English
Some domestic and international travel is required
Nice to have:
Experience in complex enterprise software, technical infrastructure or financial services