Account Manager

• Monitor and maintain quality standards for service delivery across client reprographics office and printer fleet
• Implement and refine operational processes to ensure consistency and efficiency
• Track and oversee operational controls, ensuring accurate and timely management reporting
• Collaborate with client services to address critical issues and foster open communication between teams
• Manage staff performance by setting objectives, providing feedback, and supporting growth and attention to detail
• Promote a culture of excellence and continuous improvement within the team
• Investigate and resolve escalated client concerns, ensuring prompt communication with senior leadership
• Analyze and report on account performance metrics, ensuring alignment with contractual targets
• Provide training and mentorship to team members, fostering skill development and succession planning
• Monitor budgets and timelines to ensure operational processes remain on track

• Bachelor’s degree or equivalent experience required
• Minimum of 5 years’ experience managing teams in a customer service-focused environment
• Proven ability to implement solutions that resolve performance and operational challenges
• Strong communication skills with the ability to coordinate across functional teams
• Experience in managing budgets, scheduling, and operational compliance
• Demonstrated ability to drive continuous improvement and exceed performance metrics
• Knowledge of financial management, reporting, and internal controls

Familiarity with reprographics and printing operations

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan