Account Manager, Randstad

Randstad

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Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As Account Manager you should have demonstrated skills in setting up Customer Success processes in a dynamic and fast paced environment. Key is execution, adoption and collaboration with emphasis on getting things done.This is a leadership role. Incumbent is expected to have built a successful customer success team ... for our leading Enterprise B2B SaaS platform, ERPNext. You are expected to work directly in managing the customer lifecycle in Frappe by designing methods and tools towards acquiring, adopting, expanding and renewing customers.

Job Responsibility:

Managing Customer Expectation
Set expectations for Customer Success team
Define a clear customer lifecycle and measurable customer success touch points
Design processes and tools to manage, meet and exceed customer expectations
Onboard new and existing teams to execute customer expectation management
Set up structured meetings for customer onboarding
Identify various touch points during product implementation and support
Personalisation
Drive individualised attention through
Feature adoption
Tracking daily active users
Other measurable metrics
Offer learnings to success team allowing them to build product and industry knowledge
Make data insights available for success team helping them identify usage patterns and personalise ERPNext adoption
Providing timely resolution
Build on existing support team and tools
Successfully and continuously manage support tickets numbers and nature
Proactively identify issues through usage and adoption patterns
Build customer interaction capabilities (surveys forms/ feedback)
Understanding circumstances and driving customer connect
Build success team that takes ownership of customer issue resolution
Conduct CSATs and NPSs regularly
Manage Expansion and renewal rate through successful ERPNext adoption
Embedding Customer Success as a core value at Frappe
Work on open and consistent communication between teams focusing on doing the right thing for customer
Build culture of trust between sales, success and delivery teams

Requirements:

MBA from tier 1 colleges
2+ years background in consulting
problem solving mindset
learning mindset
ability to grasp new technology and product quickly
strong communication skills

Additional Information:

Job Posted:
June 01, 2025

Expiration:
July 14, 2025

Employment Type:

Fulltime

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Account Manager