Account Manager

• Serve as the main point of contact for a portfolio of key client accounts
• Build and maintain strong, long-lasting relationships with client stakeholders, from project managers to C-level executives
• Conduct regular check-ins and business reviews to ensure client satisfaction and alignment with their strategic goals
• Proactively identify new opportunities for upselling and cross-selling our services within existing accounts
• Work with clients to understand their evolving needs and propose additional IT talent or project-based solutions
• Develop and execute account growth strategies to increase revenue and profitability
• Liaise with the delivery team, technical recruiters, and consultants to ensure services are delivered on time and meet client expectations
• Address and resolve any client issues or escalations in a timely and professional manner
• Act as the client advocate internally, communicating their feedback and requirements to relevant teams
• Monitor key account performance metrics, including client satisfaction, utilization rates, and revenue
• Prepare and present regular reports on account status and growth opportunities to management

• Proven experience as an Account Manager or in a similar client-facing role, preferably within the IT or tech industry
• A strong track record of retaining and growing client accounts
• Demonstrate understanding of services offerings, ability to differentiate service offerings & models with corresponding pricing policy
• Strong negotiation skills
• Big fan of numbers & KPIs
• Exceptional interpersonal and communication skills
• Excellent problem-solving abilities and a proactive approach to client management
• Strong organizational skills with a keen attention to detail
• Knowledge of IT services, outsourcing, and software development lifecycles is a plus
• Full Professional Proficiency in English

Knowledge of IT services, outsourcing, and software development lifecycles