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At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks for your portfolio of customers. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.
Job Responsibility:
Drive customer engagement
Upsell
Measure success and provide data insights
Act as Product ambassador
Thrive for process excellence
Requirements:
Proven experience in a proactive commercial-centric role, ideally in a B2B setting
Prior experience with upselling products and product features to existing clients
Fluent in both German (C2) and English (C1)
Customer obsessed
Commercially minded
Clear communicator
Analytical mindset
Expert Operator
What we offer:
Top-of-market compensation package, including equity