Account Manager

• Own client relationships for assigned accounts
• serve as the primary point-of-contact for all client needs and processes
• Run customer processes end-to-end—from onboarding to adoption, renewals, upsells, escalations, and QBRs—without requiring day-to-day oversight from leadership
• Develop a deep understanding of client workflows, value-based payment contracts, and success criteria to align SpectraMedix platform capabilities with strategic objectives
• Drive product adoption and ensure clients are maximizing ROI across Provider Portal, VBP Analytics, Contract Modeler, and Contract Terms Manager
• Proactively hunt for upsell/expansion opportunities by identifying gaps, additional use cases, and unmet client needs
• Collaborate with internal teams (Product, Analytics, Engineering, PMO) and hold them accountable to deadlines and deliverables
• Manage escalated issues directly, driving to resolution with remediation plans that ensure client trust and success
• Prepare and deliver quarterly business reviews (QBRs), adoption reports, and ROI updates to client leadership
• Maintain accurate account health scores, success metrics, and client insights in CRM/CS tools
• Serve as an advocate for the client internally while balancing business goals and driving SpectraMedix growth
• Consistently represent SpectraMedix with professionalism and a hunger for client success

• Bachelor's degree or equivalent
• 6-8 years of healthcare account management, consulting, or customer success experience (payer/provider analytics or SaaS preferred)
• Proven experience managing health plan and health system clients in value-based care or healthcare analytics
• Strong business acumen and ability to translate client needs into adoption strategies and upsell opportunities
• Demonstrated ability to run client processes independently and drive measurable client outcomes
• Excellent communication and presentation skills
• ability to engage confidently with C-level and VP-level stakeholders
• Strong influencing skills with the ability to push back, hold teams accountable, and drive alignment across functions
• Experience with CRM and SaaS platforms (HubSpot, Salesforce, Gainsight, Totango, or similar)
• Must be willing to travel up to 10–15% for client meetings
• A hungry, ambitious, and proactive mindset—with the drive to grow accounts, expand relationships, and elevate client success

Competitive compensation, benefits, and professional growth opportunities