Account Manager

• Strategically and relationally lead multiple accounts, representing SSG with excellence
• Deliver promised client results
• Own client goals and retention
• Onboard new clients and new team members
• Lead multi-service accounts and special projects
• Facilitate any processes required to accomplish client goals and execute on projects according to the scope of work by equipping team members with necessary tools and information
• Lead oneself by meeting all deadlines
• Support Account Leads with responsibilities and projects in Asana
• Lead up to the Executive team through communication, ownership, and resourcefulness
• Lead all client comms with enthusiasm and excellence
• Serve as the front line contact for all client comms, ensuring all comms are responded to
• Organize reporting and insights that foster client retention
• Understand and analyze Sprout, ReportGarden, and Media Feedback Reports
• Be an effective and trusted liaison for team members and the client, delegating and communicating service-area-specific tasks
• Communicate to and collaborate with the Leadership Team on relationships and ownership of clients
• Do excellent work, exceed client expectations, and own client goals
• Lead the onboarding process for all new multi-service clients
• Own and manage relational client opportunities
• Identify and facilitate opportunities for new or growing business
• Provide connection and overall strategy to the client, tracking and moving all deliverables forward, and sending and compiling weekly, monthly, quarterly, and annual reports
• Serve all those you are working with by having a positive attitude while assisting with all project deadlines and any work that will lead to client success
• Support service areas as a final POD for all client-facing deliverables
• Work directly with service teams to ensure goals are being achieved
• Manage and update weekly Client Roster Portfolio in Asana
• Lead the team in understanding the goals of the client and how each individual's role can and should align with accomplishing them
• Manage and mentor junior staff, including delegating, overseeing, and assisting in administrative tasks

• Excellent client management skills, with a strong history of communicating with C-level and executive officers, as well as the ability to lead cross-service area strategy and deliverables while driving client goals
• High level of experience with social platforms and tools: Sprout Social, TikTok, Instagram, Facebook, vertical video creation, YouTube, LinkedIn, Pinterest, Twitter, and Canva
• Ability to read and explain data using social media analytics tools
• Excellent written and spoken communication skills
• Self-starter with an ability to juggle multiple projects in a fast-paced work environment
• Excellent attention to detail and strong follow-through
• Strong marketing project management skills in terms of timely planning, executing, and reporting on multiple projects simultaneously
• Excellent computer skills in a Mac OS environment, with strong proficiency in Excel and Sheets
• 5+ years of marketing, communications, or agency experience including strategy, client communication, executing social/digital/PR campaigns, driving results, and reporting
• Minimum of a Bachelor's degree or equivalent in Marketing, Digital Media, Advertising, or a related field

Specialized training, proficiencies, or certifications in platforms such as Google Analytics, AdWords, or Facebook Business Manager are a plus

• 401(k) employer matching program
• Company paid life insurance and short term and long term disability policies
• Hybrid work schedule
• Paid Time Off and Flex Days
• Parental Leave
• Referral Bonus Program
• Company laptop and tech stipend
• Paid sabbatical leave