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Account Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Santa Barbara

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Account Manager to join our team in Santa Barbara, California. In this role, you will act as the primary point of contact for clients, nurturing relationships and ensuring their satisfaction with our services. This is a direct hire position that requires a proactive individual who excels at managing accounts and driving business success.

Job Responsibility:

  • Serve as the primary liaison for assigned client accounts, ensuring their needs are met and expectations are exceeded
  • Conduct regular business reviews and strategic check-ins to maintain strong client relationships
  • Identify opportunities for growth, propose tailored solutions, and lead efforts for account expansions and renewals
  • Coordinate service updates and projects by collaborating with internal teams and external vendors
  • Manage client communications during incidents and escalations, providing timely updates and resolutions
  • Maintain accurate documentation of client interactions, activities, and pipeline updates using HubSpot
  • Partner with Sales and Engineering teams to ensure seamless onboarding of new clients
  • Work closely with internal teams to align processes with client expectations and improve service delivery
  • Identify and implement process improvements to enhance account management efficiency
  • Ensure compliance with company standards and industry regulations in all client interactions.

Requirements:

  • At least 2 years of experience in account management, customer success, or client services
  • Familiarity with managed IT, telecom, UCaaS, or B2B technology is highly preferred
  • Exceptional written and verbal communication skills
  • Proven ability to manage multiple priorities and maintain attention to detail
  • Experience using CRM tools like HubSpot is advantageous
  • Strong negotiation and relationship-building skills
  • Bachelor’s degree in Business, Marketing, or a related field
  • A minimum of five years managing accounts in a relevant industry.

Nice to have:

  • Familiarity with managed IT, telecom, UCaaS, or B2B technology
  • Experience using CRM tools like HubSpot
  • Bachelor’s degree in Business, Marketing, or a related field
What we offer:
  • Medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
  • Enrollment in company 401(k) plan (for contract/temporary professionals)

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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