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We are looking for an Account Manager who is passionate about expanding the ways people experience brands, has a specific eye for the details, and skillfully communicates with various stakeholders. They will support and manage all client relationships and associated requests, and work closely with all other teams to ensure deadlines are met and creative work gets out the door in a consistent and timely manner. This person must have a strong ability to collaborate with a cross-functional team and multiple work streams simultaneously. Projects will vary in scale and scope, and require ability to deftly manage multiple sub work streams. Account Managers are crucial to the fluidity and efficiency of projects and should be prepared to get their hands dirty in all stages of the process, acting as a utility player to provide support to the team. The ideal candidate is a go-getter with high expectations for themselves, with an innate curiosity and enthusiasm about the industry. They’re also looking for ways to make operations more efficient, opportunities to improve the model or framework they are working with, and the know-how to get the best of their team’s time. Most importantly, we are looking for someone who is ready to become a Spoon - to give a damn, try anything, and enjoy the people they are working with!
Job Responsibility:
Serve as steward of the brand while always having an eye on pushing for the best creative work
Act as Client point of contact and representative of the agency, helping with presenting estimates, SOWs, project status, and deliverables
Support reviewing creative and strategic briefs with an eye toward Client’s business goals
Coordinate and facilitate internal and client meetings
Own all internal correspondence such as crafting meeting reports
recap internal meetings, feedback, decisions and deliverables in writing for dissemination to the team
Create and maintain account/project status reports
Gather and translate Client feedback in accordance with their goals
Help manage and monitor project lifecycles by coordinating day to day workflow, timelines, and milestones
working with team to help drive scheduled deliverables, relay revision requests, record progress and help tackle obstacles as they arise
Establish clear checkpoints to facilitate collaboration between the internal departments involved in the creative development process
Advocate for internal, cross functional teams (strategy, creative, production) to maintain integrity of the work, while staying on schedule and on budget
Co-own management of all client billing alongside Giant Spoon billing team
Manage internal asset management, talent usage and asset trafficking, in partnership with the Production team
Maintain an ongoing knowledge of ongoing competitive advertising and category trends and keeping the larger team in the know
Requirements:
18+ months of account and project management experience in an advertising agency
Effective written, verbal, and visual communicator
Ability to craft internal / external presentations and present in an engaging way
Ability to effectively prioritize tasks and be resourceful, flexible and quick to adapt in a fast-paced environment.
Acute attention to detail
Ability to collaborate creatively across departments and offices
Ability to foster trusting relationships with teammates and clients
Open to receiving and providing thoughtful feedback
Digitally connected, passionate about technology and innovation with an insatiable curiosity for how it applies to our industry
Genuine desire to learn
Familiarity with Google Suite, Slack and Microsoft Office