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We are looking for an Account Manager to join our go-to-market team. In this role, you will own a large segment of Stedi’s fastest growing customers. You will have an outsized impact on Stedi’s overall revenue by identifying expansion opportunities, partnerships, and more. This is more than a traditional sales role - you are expected to become an expert in Stedi’s entire suite of products, services, roadmap, and more. As the face of the relationship, you will develop one-off strategies and tactics to ensure the success of our customers on the Stedi platform, with the goal of expanding the relationship and identifying more ways of working together. Above all, you will create and maintain relationships that will shape how we work with customers for years to come.
Job Responsibility:
Serve as the primary commercial point of contact for a book of Stedi’s fastest growing customers representing a significant percentage of Stedi’s monthly recurring revenue (MRR)
Manage a pipeline of expansion opportunities in Stedi’s CRM to track upsells, cross-sells, renewals, and transaction usage growth
Bring revenue expansion opportunities from ideation through to execution – identifying new expansion use cases, supporting the customer’s technical validation process, addressing pricing and contractual blockers, and ultimately ensuring successful product adoption
Interface with customers daily – including executive leadership, product managers, engineers, and ops teams – through Slack, Zoom, email and in-person meetings
Proactively surface product and payer-level usage insights in order to address issues preventing additional product adoption
Collaborate with solutions engineering, payer operations, data analytics, and leadership to assist in customer engagements
Requirements:
4+ years of quota-carrying sales, account management, sales engineering, or customer success experience
Strong track record of supporting customers as they adopt and utilize technical API-driven products
Experience getting contracts signed
Previous healthcare experience from the healthcare industry, specifically software companies that sell to payers, providers, revenue cycle management (RCM) businesses, and EHR/practice management systems
Comfortable working with technical API products
Exceptional at staying on top of many open threads simultaneously
Hyper-responsive, organized, and thorough
Strive to become the customer’s most trusted advisor