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Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.
Job Responsibility:
Provide excellent customer service, retention of existing accounts, and insurance sales
Retention of existing facilities: Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter
exploring specific needs
anticipating new opportunities
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews
preparing and completing action plans
implementing quality and customer-service standards
resolving problems
completing audits
identifying trends
determining system improvements
implementing change
Identifies marketing opportunities by identifying consumer requirements
defining market, competitor's share, and competitor's strengths and weaknesses
forecasting projected business
establishing targeted market share
Accomplishes organization goals by accepting ownership for accomplishing new and different requests
exploring opportunities to add value to job accomplishments
Keeps promotional materials ready by coordinating requirements with marketing department
inventorying stock
placing orders
verifying receipt
Plans meetings and attends trade shows
Protects organization's value by keeping information confidential.
Requirements:
Associate’s or Bachelor’s degree preferred
3-5 Years previous applicable experience
Preferred prior work experience within senior living communities, sales, and life/health insurance
Ability to obtain health and life insurance license
Reliable transportation
Ability to Lift Up to 50 Pounds
Candidates must possess a valid driver's license and maintain a clean driving record.
Nice to have:
experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook
Problem solving skills
strong analytical and critical thinking skills to identify problems and develop innovative solutions
Customer service
responds promptly to requests for assistance and strives to continually improve service
Planning/organizing
the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner
Quality control/Attention to detail
demonstrates accuracy and thoroughness
monitors own work to ensure quality and applies feedback to improve performance
Adaptability
adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events
Dependability
consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction
Efficiency
the ability to visit required number of weekly visits in a timely manner without sacrificing quality
Teamwork
Able to work in team environment
Communication
Strong written and verbal communication skills
Education of Aria Care Partners’ mission & services to potential facilities
Currently possess a life/health insurance license or the ability to successfully complete the licensing course and exam
Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff and residents
Daily Travel with potential for 75% overnight stay.
What we offer:
PTO and Paid Holidays for FT Employees
401k Retirement Plan with Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance