Account Manager, HSBC

HSBC

Location:
United Arab Emirates, UAE

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Corporate and Institutional Banking (CIB) is looking for a UAE national to join the Securities Services team as an Account Manager. The role focuses on delivering exceptional client service and driving consistent application of account management strategies for key clients while addressing evolving client requirements and promoting digital transformation.

Job Responsibility:

Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base
Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients
Proactive management of non-operational queries, issues and escalations across all products and jurisdictions
Conduct and manage service reviews and support ongoing client due diligence of HSBC
Management of commercial operations including implementation of fee schedules, aged debtor management, maintenance of key commercial and service level agreements
Client relationship and internal stakeholder management
Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls
Understand client operating model, partnering with internal teams to manage client change requests and driving operating model improvements
Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business
Management of client improvement plans
Articulation and application of Product roadmap to clients and inputting client feedback, insights and issues for future developments
Promote client adoption of digital tools and support client to co-service model
In case of clients where there is no Client Executive assigned, actively perform the activities of the client lead

Requirements:

Strong experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings
Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy
Understanding of core commercial and contractual drivers and business performance
Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy
Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
Sound understanding of controls, risk management (product and market) and mitigation techniques

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment
Continuous professional development

Additional Information:

Job Posted:
September 27, 2025

Expiration:
October 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Account Manager

HSBC

Location:United Arab Emirates, UAE

Category:Banking

Contract Type:Employment contract