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As an Account Manager at Airwallex, you will work cross functionally, engaging with many teams across Airwallex including sales, product, engineering, marketing, finance and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of SME customers. We are looking for a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.
Job Responsibility:
Build deep relationships with your portfolio to best understand their needs & provide value based solutions utilising our range of products and services
Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential
Achieve revenue targets by focusing on input metrics to deliver the relevant outputs
Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving
Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products from this
Requirements:
At least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts
Experience working with complex sales, comfortable selling to C-level executives
Prior experience working in API B2B sales or account management for a similar organisation
Exceptional communication skills
Problem-solving skills
Success-oriented and accountable for delivering key outcomes, including KPIs and revenue targets