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Robert Half Logo Robert Half · Customer Service

Account Manager

United States, Woodbridge Contract work · Job Posted May 27, 2026
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Job Description

We are looking for an Account Manager to support a portfolio of business clients in a hybrid work environment. This is a Long-term Contract position with the potential to convert to a permanent role, focused on strengthening client relationships, coordinating service execution, and helping customers meet environmental and compliance-related obligations. The ideal candidate brings a strong background in account management, confidence working with data and reporting, and the ability to communicate clearly across client and internal teams.

Job Responsibility

  • Oversee a broad group of client accounts, ensuring services are delivered accurately, contracts are administered properly, and billing activities remain on track
  • Partner with cross-functional teams including sales, operations, compliance, and business development to align deliverables with client expectations and organizational objectives
  • Develop a working understanding of each client’s industry, regulatory responsibilities, and sustainability-related requirements in order to provide informed account support
  • Coordinate the collection, validation, and reporting of client information to support compliance submissions, financial processing, and audit readiness
  • Examine client data workflows and reporting practices to identify gaps, improve accuracy, and support reliable documentation
  • Maintain consistent communication with customers to address questions, resolve concerns, and build long-term business relationships based on trust and responsiveness
  • Guide clients through program requirements by offering training, practical support, and clear explanations of compliance expectations
  • Respond promptly to service issues and incoming requests, escalating time-sensitive matters when needed to protect client satisfaction and retention
  • Recommend process improvements and identify opportunities to broaden service support in ways that add value for clients

Requirements

  • Bachelor's degree in Business, Marketing, Sustainability, or a related discipline
  • 3-5 years of experience in account management
  • Background in sustainability, environmental compliance, waste management, or a related sector is preferred
  • Experience handling operational or client data, including reporting, tracking, or audit support
  • Strong working knowledge of Microsoft Office applications, especially Excel, PowerPoint, and SharePoint
  • Effective written and verbal communication skills, including the ability to prepare client-facing presentations
  • Proven ability to manage relationships in a service-based or consulting-oriented business environment

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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