Account Manager

• Manage and develop a portfolio of SME clients, ensuring contracts are delivered within agreed budgets, profitability targets, and compliance requirements
• Build strong, long-term customer relationships through regular engagement and the proactive resolution of contractual and operational issues to support retention
• Conduct regular account reviews to assess pricing, service delivery, value, and profitability, identifying opportunities for continuous improvement and contract growth
• Share updates on new technologies, innovations, and legislative changes through customer presentations, waste awareness sessions, audits, and site visits
• Support revenue growth by identifying upselling opportunities, generating sales appointments, preparing quotations, supporting sales initiatives, and implementing price increases where required
• Act as a key point of contact, working collaboratively with customers, customer services, depot and regional operations teams, and subcontractors to ensure a high-quality service experience
• Ensure full compliance with all Company policies and procedures including health and safety and employment
• Any other duties, such as ad hoc projects, as requested by the job holder’s Manager/Supervisor or the Board of Directors that are within the skills and capabilities of the job holder

• At least two years’ experience in contract management or a similar role
• Confident and professional communicator with strong presentation skills and an effective telephone manner
• Able to build and maintain positive working relationships with customers and colleagues
• Strong commitment to delivering high-quality customer service with excellent attention to detail
• Highly organised and adaptable, with the ability to manage multiple priorities effectively
• Proactive problem-solver who thrives in a fast-paced, evolving work environment

Experience in the waste industry

• A supportive, inclusive, and fun team culture
• Designed to empower you to work where and how you thrive, balancing productivity with lifestyle
• Opportunities for career growth and development
• Competitive salary and great benefits
• A company that values your voice and ideas