Account Manager

• Take ownership for managing relevant customer relationships to support ongoing development
• Drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio
• Contribute to implementing the segment and portfolio strategy
• Manage inbound/outbound customer sales and service contracts
• Explore sales opportunities and respond to queries
• Escalate complaints and leads to more experienced team members
• Collaborate with peers, team members and key stakeholders across the TBTC channel
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans
• Meet individual and team sales and performance KPIs
• Continue to upskill and develop capability and knowledge across Telstra's portfolio of products
• Identify areas of improvement and actively embrace change and technology

• Proven experience in account management
• Strong stakeholder management skills
• Exceptional communication skills
• Team collaboration abilities
• Excellent time management skills

Telstra knowledge

• Performance-related pay
• Access to thousands of learning programs
• Global presence across 22 countries
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)