Account Manager

• Overall management of client relationships and to be the senior main point of contact for clients throughout the running of a campaign
• Support client retention, renewals, upsells and client satisfaction in partnership with Client Growth Lead
• Stay up to date on clients' billing and debt details, maintaining a clear picture of their internal finances
• Share campaign updates, including any renegotiation of commercial terms, delivery against budget, changes in anticipated delivery dates and sign-offs with the Client Growth Lead
• Schedule monthly client satisfaction meetings and support Client Growth Manager in existing client proposal responses. Be prepared to report on ongoing campaign performance, success metrics and overall client satisfaction
• Manage exciting, award-winning, creative campaigns for global clients
• Participate in the management of campaigns from pitch state to delivery
• Collaborating with the Client Growth Lead on creative concepting
• Consulting and sign off on campaign deliverables included in the brief in collaboration with the Accounts Director
• Timely communication with clients during campaigns
• Own key responsibilities for writing briefs, creator contract templates and proposals
• Consistently review the ongoing performance of campaigns, and deliver succinct updates, reports, and learnings to the team
• Design and present campaign reports to clients, in order to scale our work together
• Use data and data tools to analyse the performance of each campaign
• Analyse a mixture of creative and data to develop strategies to improve the performance of campaigns
• Responsible for on-time campaign delivery
• Participate in Campaign Washups
• Source and reach out to appropriate creators tailored to each campaign
• Track and monitor campaign costs and results
• Run content approvals by giving feedback to creators, ensuring they meet campaign requirements and confirm content publication dates
• Work with the Creative Strategist team to ensure the campaign is running smoothly
• Manage production and campaign administration e.g. booking accommodation, travel, Invoices, contracts etc
• Lead Accounts Team through influence rather than authority to ensure client satisfaction
• Pro-active leadership that encourages the team to perform to the best of their ability
• Fully engage in the company culture, thinking about the future of Digital Voices and suggesting ways in which our processes could be improved
• Continue to advocate for yourself and the agency across the industry

• Proven work experience as an Activation/Account Manager or at least 4 + years of working in similar relevant roles at an Influencer Marketing agency
• Experience working with influencers and/or working on influencer-led campaigns
• A strong understanding of social media platforms and the creator landscape
• Experience running performance marketing campaigns with CPA and ROI benchmarks
• Strong email etiquette
• Strong interpersonal skills
• Impressive organisational skills
• Confidence to work independently and on fast-paced campaigns
• Empathy and enthusiasm for large global clients, with a problem-solving brain that is quick to react to pressure if something doesn’t go to plan
• Experience developing strategically grounded, engaging creative
• Excellent storytelling and presentation skills, with confidence to present under high pressure situations
• Excellent understanding of social platforms and non-traditional brand communications
• Confident with key Google Drive softwares, most importantly Sheets

• Experience with reporting software or data visualisation is a plus
• If you can speak another language, that would be advantageous

10% of annual salary as a bonus