Account Manager

• Drive Retention & Growth: Administer current contracts and manage a portfolio of existing accounts, ensuring timely contract renewals and meeting retention and growth quotas
• Relationship Management: Serve as the primary post-implementation point of contact, developing deep ties with municipal and university leaders to understand their unique operational needs
• Strategic Planning and Advisory: Develop client account plans and identify market-fit opportunities for Arrive products, features, and services within your assigned accounts
• Pipeline Management: Proactively identify and close opportunities within the existing business portfolio to maintain a healthy sales pipeline
• Cross-Functional Liaison: Work closely with Product, Engineering, Finance, and other internal teams to troubleshoot challenges and provide responsive support for account-specific requirements
• Performance Monitoring: Analyze account data to develop strategies to optimize parking programs and increase user engagement

• 4+ years of experience in account management, client success, communications, or public relations
• Proven track record of meeting or exceeding sales quotas or growth targets within an existing book of business
• Strong background in technology management
• Exceptional organizational skills with the ability to manage complex contracts and multi-task across a diverse portfolio
• Bachelor’s degree in Business, Communications, Marketing, or a related field
• Willingness to travel (10-20%) to engage with clients on-site

Experience in education or specialized tech sectors is a plus (parking/mobility experience not required)