Account Manager

• Build and develop sustainable customer relationships to deliver targeted results supporting profitable growth, retention, and service
• Proactively manage customer relationships, regularly contacting and updating customers
• Take accountability for customer queries, using internal and external relationships to ensure timely and accurate resolution
• Handle customer requests on policy updates, queries, and renewals
• Manage customer interactions in an efficient, courteous, and timely manner while setting and meeting customer expectations
• Use influencing and negotiation skills to retain business, generate leads, create new opportunities, and expand client relationships
• Cross-sell relevant services and insurance to increase sales revenue
• Review and analyse customer accounts to ensure informed financial decisions
• Make balanced, informed decisions on customer accounts, considering the needs of both customers and BES Group
• Follow agreed processes and procedures to consistently achieve customer service standards
• Plan and manage your own workload effectively, adapting to changing customer priorities
• Strive for service excellence, focusing on continuous improvement, efficiency, and customer retention

• Proven track record of working directly with a variety of customers and within the customer environment
• Strong negotiation, influencing, and proactive sales skills with outstanding commercial acumen
• Ability to build effective relationships at all levels and handle challenging conversations confidently
• Excellent attention to detail, with strong numerical and analytical skills to support quality, profitable decision-making
• Good understanding of statutory inspection, supporting legislation, and ideally knowledge of the Insurance or Inspection market
• Evidence of delivering measurable results, including customer retention, upselling, business growth, and contribution to team performance
• Ability to manage workload effectively while adapting to changing customer and business priorities

Sales Support or Account Management experience within Engineering, Inspection or Insurance

• Opportunity to earn commission with the sales incentive plan
• Up to 10% pension contribution
• 2 x life cover
• Enhanced maternity / adoption leave
• Annual salary review
• 25 days annual leave plus 8 bank holidays
• An additional day’s holiday for your birthday every year
• An extra day’s holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme
• Fundraising support for your chosen charity