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Account Manager

https://www.hsbc.com Logo

HSBC

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Location:
Republic Of Ireland

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role supports the senior staff within sector/country to deepen client relationships and improve income generation through focused business development activities. This role belongs to the securities services business lines.

Job Responsibility:

  • Maintain and grow profitable, long-term relationships with allocated clients, which will include client-facing responsibilities
  • Maintain and grow relationships with the investment manager C suite level, the fund board directors, and key personnel within the client proprietary and third party management companies
  • Client retention – work in tandem with product management, service delivery and the broader client management team to ensure high levels of client satisfaction and a reference-able client base
  • Attendance at client board meetings and presentation of administrator’s reporting alongside any strategic or business updates
  • Presenting and tracking service KPIs and client sentiment to ensure retention of key relationships
  • Delivery of monthly business plan reporting to the client and management company
  • Assist with the creation of detailed client plans in conjunction with client executives, EXCO, and other key stakeholders to support wider growth strategies
  • Ensure proactive management of issues across all products and jurisdictions by maintaining strong relationships with relevant internal stakeholders
  • Prioritise change management agendas with the Project Management teams in conjunction with client requirements
  • Drive clients’ strategic projects together with the change and project teams
  • Establish an agreed governance framework and meeting schedules to deliver strong client engagement and maintain full compliance with internal controls
  • Drive client satisfaction and ensure an overall coherent service is provided to your clients with full coordination alongside all internal stakeholders
  • Manage escalation by clients with senior stakeholders and define and execute relevant action plans
  • Ensure all internal stakeholders are fully briefed on client requirements and understand the growth agenda of the clients
  • Understand and drive client operational servicing model to ensure optimal level of automation and consistencies of services with all internal stakeholders
  • Co-construct servicing model with clients based on HSBC digital tools

Requirements:

  • Strong and relevant experience of client management, business implementation/change, business development and/or senior operational leadership experience
  • Good knowledge in securities services, Fund Administration, Custody, Transfer Agency Services
  • Client facing experience with excellent communication and presentation skills, including an ability to lead and manage executive-level meetings
  • Track record in owning, maintaining, and retaining client relationships across securities services products with an ability to help define and execute departmental strategy
  • Sound understanding of commercial and contractual drivers and contribution to AOP and business performance
  • Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
  • Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
  • Demonstrable quality track record as a team-player with the capacity to positively contribute to the current and future state account management function
  • Fully proficient in understanding the regulations that drive the securities services arena, and particularly those that govern client management
  • Sound understanding of controls, risk management (product and market) and mitigation techniques
What we offer:
  • Access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
  • Flexible working
  • Resources that support mental, physical, and social well-being, including Employee Assistance Program
  • Opportunities to work internationally
  • Ability to join Employee Resource Groups

Additional Information:

Job Posted:
December 28, 2025

Expiration:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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