Account Manager

• Build and maintain strong day-to-day relationships with customers, serving as a reliable point of contact for account-related needs
• Partner with sales leaders and research teams to translate customer requests into clear internal actions and timely follow-up
• Coordinate with planning, logistics, and plant personnel to help ensure orders move efficiently from request through delivery
• Monitor account activity, track open issues, and drive resolution by collaborating with the appropriate cross-functional teams
• Prepare and communicate updates on order status, customer concerns, and business priorities to internal stakeholders
• Support the sales organization by helping manage account details, documentation, and communication tied to ongoing business opportunities
• Work across supply chain functions to address service challenges, delivery questions, and other operational matters affecting customers

• At least 5 years of experience in account management, sales support, or a related customer-facing role
• Background in client communication with the ability to manage relationships effectively
• Experience working with cross-functional teams, including sales, supply chain, logistics, or operations
• Strong organizational skills and the ability to manage multiple accounts, priorities, and follow-up actions
• Knowledge of sales support processes and account coordination within a manufacturing or industrial setting
• Comfortable handling customer inquiries, resolving issues, and maintaining a high level of service
• Textile manufacturing experience or exposure to a similar production environment is preferred

Textile manufacturing experience or exposure to a similar production environment

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan
• Free online training
• Access to top jobs
• Competitive compensation