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Allied Universal® Logo Allied Universal® · IT - Administration

Account Manager

United States, Santa Rosa Employment contract 83000.00 - 88000.00 USD / Year · Job Posted July 03, 2026
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Job Description

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service.

Job Responsibility

  • Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
  • Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
  • Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
  • Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
  • Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Requirements

  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
  • Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
  • Experience in leading, developing, and retaining a dynamic team while building positive client relationships
  • Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
  • Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
  • Proficiency in web-based applications and computer systems, including Microsoft Office
  • Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
  • Financial acumen
  • able to manage staffing levels while minimizing non-billed overtime and managing turnover costs
  • planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Nice to have

  • College degree in Business Administration or a law enforcement-related field
  • Law enforcement, military, and/or contract or proprietary security services, or facility management experience
  • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
  • Previous payroll, billing, or scheduling experience
  • Aptitude with security systems: CCTV, access control, and badge administration
  • Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

What we offer

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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