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Account Manager

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PVH Group Inc

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Location:
Saint Lucia , Castries

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

St. Lucia Times is seeking a dynamic, results-driven Account Manager to join our Sales & Marketing team. This role is ideal for a highly organized professional who thrives in a fast-paced media environment and is passionate about building strong client relationships and delivering exceptional service

Job Responsibility:

  • Develop and maintain strong relationships with assigned clients to ensure their needs are met and to foster long-term partnerships
  • Serve as the main point of contact between clients and the company, promptly addressing inquiries, concerns, and feedback
  • Work with clients to understand their goals and create strategies using the company's media offerings
  • Accurately and promptly process booking orders, Requests for Proposals (RFPs), media schedules, and advertising plans
  • Create and process booking orders for Freelance Sales Representatives and liaise between freelancers and the Accounts department to ensure accurate invoice distribution and timely payments before advertisement publication
  • Conduct regular customer satisfaction surveys and compile quarterly reports
  • Monitor and respond to incoming sales emails and calls for ad bookings and RFPs promptly
  • Ensure all contract requirements for assigned clients are fulfilled and renew contracts in a timely manner
  • Identify and present upselling and cross-selling opportunities to clients for approval
  • Collaborate with clients and internal teams to execute advertising campaigns on schedule and within budget, delivering publication proofs and performance reports promptly
  • Work with content, marketing, and creative teams to develop advertising products and programs that align with clients' objectives
  • Track client budgets, ensure all credits are utilised, and communicate proactively to maintain spending within agreed limits
  • Continuously update the Customer Success Management (CSM) database with sales activities and opportunities
  • Perform any other reasonable and related duties as assigned
  • Assist in coordinating client appreciation and networking events, presentations, advertising specials and promotions
  • Solicit the daily sales from each Sales Representative and update the Daily Sales Tracker accordingly

Requirements:

  • Bachelor's degree in Business, Marketing, or Communications, or related degree, or equivalent years of work-related experience
  • Strong interpersonal and communication skills, both written and verbal
  • Excellent organisational and time management skills, with the ability to prioritise tasks, multitask, and meet deadlines in a fast-paced environment
  • Proficiency in using Google Suite (Docs, Slides, Sheets, etc.) and experience with customer relationship management (CRM) software
  • Strong analytical and problem-solving skills
  • Detail-oriented, with a focus on accuracy and quality in all aspects of work
  • Self-motivated and able to work independently as well as collaboratively within a team
  • Adaptability and flexibility to navigate changes in the industry and respond to client needs promptly
  • Knowledge of the media and advertising industry, including current trends, competitor offerings, and best practices
  • Commitment to continuous learning and staying informed about industry developments and emerging technologies
  • A valid driver's license and access to reliable transportation for attending client meetings and events, as needed

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
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